Everyone knows that the hub of every successful office is the receptionist. She is there to serve as mission control, answering calls, doing paperwork, and keeping the day-to-day running of the business going smoothly. She is the glue that holds the business together. However, in today’s economy and business climate, it’s not always possible (or even advisable) to have a full-time receptionist on staff. Instead, many businesses are opting to hire a virtual receptionist to fill that role. Here are several of the reasons why your company could benefit from hiring a virtual receptionist.
They are available around the clock
As opposed to at full-time onsite receptionist who works only a fixed number of hours per day and per week, a virtual receptionist can be available around the clock, 365 days per year. Because they don’t take holidays or sick days, you don’t have to worry about finding someone to cover for them.
Virtual receptionists save you money
Because they aren’t a full-time employee, you don’t have to pay them a salary, benefits, sick pay or vacation pay. And because they work offsite (usually from home) you don’t have to have an office space, desk, or computer for them. All you have to do is pay the recruitment company and they will do the rest.
You save time on recruitment and training
A virtual receptionist comes to you already hired and trained. You don’t have to allot time, money and resources to find, hire and train a new receptionist. Contrast that to recruiting, hiring and training an onsite receptionist and it’s easy to see why many companies opt to go the virtual route.
You won’t lose calls and potential sales
If a potential customer calls your office and can’t get through or is directed to an answering machine too often, it’s likely that that customer will send their business elsewhere. Avoid that fate by having a virtual receptionist on hand to personally answer your calls no matter when they come in.
A professional image
When you are a small start-up business, perhaps working for yourself, you have to either answer your calls yourself or take other personnel away from their dedicated tasks to answer calls. Not only is that an inefficient way to do business, it can also give a less-than-professional business image. A virtual receptionist can handle all of your calls around the clock, providing superior customer service and allowing your company to put forth a professional image.
Hiring a receptionist for your business is always a good idea. They keep the business moving forward day-to-day, while you and your dedicated employees get on with the business of running your business. However, it’s not always the best idea to hire an onsite receptionist. In many cases, a virtual receptionist is the way to go. They will save you money, provide dedicated phone support around the clock, and they will always be available when you need them.